Refund policy

RETURNS & REFUNDS

We want you to feel confident trying UMBER.

30-Day Satisfaction Guarantee

If you are not satisfied with your UMBER purchase, contact us at info@umberskin.com within 30 days of delivery.

Please include your order number and a brief description of the issue. Where relevant, we may ask for photographs of the product.

We will arrange an appropriate refund or replacement.

Change of Mind

Outside our 30-day satisfaction guarantee, we are not required to provide a refund or exchange simply because you change your mind.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged, incorrectly described or otherwise does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.

Nothing in this policy limits or excludes any rights you have under Australian Consumer Law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us at info@umberskin.com as soon as possible and include your order number and photographs of the issue.

Refunds

Approved refunds will be returned to your original payment method. Your bank or payment provider may take additional time to process the refund.

Contact

For return or refund questions, contact:

info@umberskin.com