Shipping policy

SHIPPING POLICY

We currently ship within Australia.

Shipping Rates

Standard shipping: A$7.95

Free standard shipping on orders over A$89.

Order Processing

Orders are generally prepared for dispatch within 1-2 Business Days.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery

Standard shipping generally takes approximately 3-7 business days after dispatch.

Delivery timeframes are estimates and may vary depending on your location, carrier delays, public holidays and other circumstances outside our control.

Tracking

Where tracking is available, tracking details will be sent to the email address provided with your order.

Incorrect Addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us at info@umberskin.com as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Lost or Delayed Parcels

If your parcel appears significantly delayed or lost, contact us at info@umberskin.com with your order number and we will assist you in investigating the delivery.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include photographs of the parcel and product.

Australian Consumer Law

Nothing in this Shipping Policy limits any rights you may have under Australian Consumer Law.

Contact

Email: info@umberskin.com